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Customer Help Centre
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Pallet Preparation
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What is a pallet?
A pallet is an industry standard base which enables consignments of goods to be transported safel... (read more)
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How should I wrap the pallet?
All goods should be secured to a pallet using pallet wrapping or appropriate strapping before the... (read more)
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How do I prepare a pallet for collection?
Items must be secured to a safe, strong pallet, wrapped and accessible to a pallet vehicle for lo... (read more)
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What are the size, weight and height restrictions?
There are five different standard definitions for pallets: All of them have the same base size, ... (read more)
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What if my item overhangs the pallet?
Goods must not overhang the pallet as this is likely to result in damage in transit. If your item... (read more)
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Can I send multiple items on a pallet?
Yes – remember that you should think of them as multiple items and give them each the same attent... (read more)
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How do I book extra space for larger items?
This cannot be done via the website so please contact our customer services team via live help or... (read more)
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Can I send engines?
Engines are currently prohibited items and cannot be shipped with us.View the full list of prohib... (read more)
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