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Customer Help Centre
What can we help you with?
Delivery Information
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How do I track a pallet?
Simply click "Track My Pallet" above and enter your tracking number. You will be able t... (read more)
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Will my Goods be scanned or checked during transit?
We have a comprehensive range of measures in place for all consignments, which include vehicle sc... (read more)
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How long does delivery take?
We offer both Premium and Economy services. The exact time it takes to deliver will depend on how... (read more)
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What happens if there is a problem or damage during transit?
At the time of delivery, the goods should be inspected and any damage reported to the delivery dr... (read more)
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How do I book a delivery?
Once your goods are packaged correctly and loaded onto a pallet (click here to see Pallet Prepara... (read more)
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What are Palletways standard operating hours?
Standard operating hours for collections are 9AM to 6PM and deliveries are between 9AM and 9PM Mo... (read more)
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When will my delivery arrive?
The standard collection and delivery window is between 9AM and 5:30PM Monday to Friday (excluding... (read more)
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Do Palletways deliver at weekends or bank holidays?
The Palletways network operates on Monday to Friday. We do not normally make deliveries for consi... (read more)
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Is it a guaranteed service?
Unfortunately not. On rare occasions things can happen that are out of our control which may caus... (read more)
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What access is needed?
As the pallet will be moved by a manually operated forklift truck, we cannot collect or deliver p... (read more)
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Where will you place the goods at the delivery point?
Pallet deliveries are made to a kerbside location. If there is an accessible delivery point that ... (read more)
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Can you collect or deliver over gravel driveways?
Unfortunately not. Pallets can only be transported across good, solid surfaces such as concrete o... (read more)
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Can I send a pallet to Europe?
Yes we can deliver to 24European countries. If you have any difficulty please contact our Custome... (read more)
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