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What happens if there is a problem or damage during transit?
At the time of delivery, the goods should be inspected and any damage reported to the delivery driver at the time of delivery. If you sign for a pallet, but don't report damage upon delivery, it is assumed you are signing for receipt of the palletised goods in good condition.
In the unlikely event of damage, the recipient should write "DAMAGE" next to your signature if the goods cannot be refused. You should contact us immediately to report the damage and our customer services team will commence an investigation and assist you in processing an insurance claim (See 'Are the goods insured?').
Any damage must be reported at the time of delivery, otherwise it is assumed the shipment was signed for in good condition. For more information, or to make a claim, chat to one of our advisors.
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