What is Prepay


No one likes being slowed down, especially when it's not necessary. So how can you ensure that when you book a parcel, you're not being slowed down by the payment process?

The answer: PrePay. PrePay is a service that allows you to add funds to your account before you book. That way, you don't have to enter all your payment details each time you book — instead, you can just click "Pay with PrePay", and you're done! Top up your PrePay for faster payments today.


The first thing you'll need to do to top up your PrePay credit is set up your account.

Top up your Prepay account Create an Account

Once you're logged into your account, you'll see a "PrePay Balance" tab in the top right-hand corner of the page. If you want to add funds to your balance without placing an order, log in to your account, go to your "My Account" page and click on "PrePay Balance" in the top right-hand corner. You'll then be able to top up your PrePay balance by clicking the "Add PrePay" button at the bottom right-hand side of the page.


Q. How do I add more PrePay credit?

A. When your credit has run out just add more by clicking on the "PrePay and Checkout" button when you order your next parcel delivery, or click the button in your account.

Q. Will I get confirmation when adding money to my PrePay account?

A. You should receive an email confirmation of your PrePay transaction.

Q. How do I find out my PrePay balance?

A. When you log into your account your PrePay balance will appear at the top right of the page.

Q. How long is my PrePay credit valid for?

A. If you do not place any orders for a 6 month period we will send an e-mail to the address in your Account Details to remind you of your balance. This will be repeated at 12 months and 18 months. When a period of 24 months has passed with no orders placed we will assume that your account is no longer active, the PrePay balance will expire and you shall have no further claim to such balance.

Q. What is the minimum amount of credit I can add?

A. The minimum amount of PrePay credit is £20.00 per transaction.